Shipping policy

1. Supply Chain

We work with verified manufacturers in the USA, Europe, and Asia. Orders to the EU may ship from local warehouses.

2. Order Processing

Estimated processing time: up to 3 business days (Monday–Friday). You’ll receive confirmation with a tracking link.

3. Estimated Delivery Times

Events such as severe weather, strikes, or high demand may cause delays.
If you do not receive your package within 20 business days, contact us at support@skalnor.com.

4. Tracking

Sent via email once the package is shipped. You can also check it in your account.

5. Correct Address

Ensure your address is entered correctly. Returned packages may be:

• Resent (customer pays new shipping fee)

• Refunded (minus original shipping cost)

6. Failed Deliveries

Carriers usually make one delivery attempt and hold the parcel at a pick-up point for 7–10 days. Unclaimed packages are returned.

7. Customs & Taxes

Orders shipped internationally may be subject to VAT or customs fees. If this occurs, contact us — we’ll help resolve it.

8. Split Shipments

Orders may arrive in multiple packages with separate tracking numbers.

9. Delays Over 30 Days

You may choose:

• Free reshipment

• Full refund

10. Questions

Reach us via the contact form or at support@skalnor.com.