Return policy
1. Satisfaction Guarantee
At Skalnor, your satisfaction comes first. This policy ensures a fair and transparent process.
2. General Conditions
Contact us via our website form or by email at support@skalnor.com.
3. Accepted Reasons
3.1. Withdrawal / Change of Mind:
Within 30 calendar days of receipt. Product must:
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Be in original packaging
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Show no signs of use
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Include all accessories
If approved, you will receive a return label valid for 7 days.
3.2. Manufacturing Defects:
Must be requested within 30 days. Does not cover accidental damage or misuse.
3.3. Product Damaged Upon Arrival:
Reject delivery or request immediate return. Attach photos of the damage.
3.4. Incorrect Product:
Must request exchange within 7 calendar days.
3.5. Inspection & Resolution:
Upon receipt, inspection occurs within 10 business days. If approved, a refund will be issued.
3.6. Proof:
You must attach photos or videos clearly showing the issue.
3.7. Customer Responsibility:
The customer is responsible for choosing the correct model/color at purchase.
4. Refund Options
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Store Credit: Voucher for the same value for future purchases.
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Credit Card: Refund processed per issuer timelines (1–2 billing cycles).
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Chargebacks: If payment is reversed after delivery, product return will be requested.
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Bank Transfer: Refund within 10 business days to the original account.
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Other Cases (Lost, Out of Stock): Processed within 5 business days.
5. Questions
Contact us via our website form or at support@skalnor.com.