Refund policy

Right to Refund

Customers have the right to request a full or partial refund under the following circumstances:

• Defective or damaged product

• Order canceled before shipment

• Return approved under our policy

In accordance with EU law, you may withdraw from your purchase within 30 calendar days after receiving the product, provided it is unused and in its original condition.

How to Request a Refund

Contact us via our website form or by email at support@skalnor.com, providing:

• Order number

• Product information

• Reason for the request

Requests must be made within 30 days of receiving the product.

Processing

Once approved, refunds are processed within 7 business days using the original payment method.

Defective or Damaged Products

Available options:

• Full refund

• Replacement (subject to stock availability)

• Store credit

Attach photos or videos of the issue.

Exceptions

Certain products may have special refund conditions, disclosed at the time of purchase.